I work as a teacher, speaker, writer, and user-advocate. I work through Info.Design, an Information Architecture consultancy.

Teacher

As a teacher, I enable students to structure information so people can find it, use it, and appreciate the experience. I'm an “old timer.” I am among the first practitioners to offer coursework in the field of information architecture (1998) and have since enrolled thousands of people in the possibilities inherent in user-based structures.

Speaker

As a speaker and lecturer, I present strategies for decreasing frustration in Web users and increasing efficiency in organizations. I’ve developed three instructional texts for helping people structure information with the user in mind.

Consultant

As a consultant, I create the context for change in complex organizations. I explain fundamentals of information structure/user experience and provide diagnostic tools for learning more about the users' experience. As a user-advocate, I instigate “viral movement of user-focused ideas” from the very few, to entire organizations enabling them to think and act differently about structure and process.

Facilitator

I often work as an “organizational coach.” I support executives in understanding user-based theory and enable teams to build user-focused content and structure. We learn a lot and we get things done.

Contact me: thom@thomhaller.com