As participants in an information-rich world, we often feel inundated by data, but--as Richard Saul Wurman pointed out--we are "...starved for the tools and patterns that give us meaning."

My work focuses on improving the "performance" of individuals and organizations. As a facilitator and organizational coach, I enable people to think differently and act in ways that support others. I ask, "How can we build products that enable people to find and use information, so they conduct their work more effectively and appreciate the experience?"

I enroll people and organizations in user focused thinking. I offer people the tools and language so they feel more empowered. I ask, "How can we enroll content developers in the possibilities inherent in user-focused thinking?"

As a teacher and facilitator, I offer people tools and language to argue authoritatively in support of the user. I ask, "How can I empower people to use the research of user-focused design and overcome the contextual hurdles that thwart the development of user-focused products?"

By learning user-focused frameworks for writing and presenting information, we hold the opportunity to truly connect with others. These connections serve as the cornerstone of my work.

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